Overview
At Tilottama Garments, operating under the brand TILATTAMA STUDIO DE ELEGANCE, we do not give refunds once a purchase is made – for example for a change of mind or colour. This keeps the quality and exclusivity of our handcrafted pieces. Please review your selection carefully before you order, and if you have any questions, write to us at tilattamastudio2024@gmail.com or WhatsApp us on 87774 81546 before you place it.
Size exchange
If your size doesn’t fit, you can exchange it free within 7 days of delivery – for another size if it is in stock, otherwise as store credit for the full amount you paid for that item. The piece must be unworn and unwashed. WhatsApp us on 87774 81546 with your order number to start an exchange.
Damaged, wrong or missing items
If your parcel arrives with a damaged or defective product, a wrong item, or something missing, we will replace it at no cost to you. If we cannot replace it, we refund what you paid for that item.
- Record an unedited unboxing video when the parcel arrives, starting from the sealed package and showing the product clearly.
- Within 48 hours of delivery, send the video with your order number on WhatsApp to 87774 81546 or by email to tilattamastudio2024@gmail.com.
- Once we have checked the video, we send the replacement (or the refund) and keep you updated on WhatsApp.
Without the unboxing video we are unable to process a claim. We appreciate your understanding and cooperation.
