Questions, answered

Browse the collection, pick your size and colour on the product page, then tap Buy Now for instant checkout or Add to Bag to keep shopping. Checkout takes under a minute — just your address and a quick phone verification.

We accept credit & debit cards, UPI and net banking — processed securely through Razorpay. We never see or store your card details.

Address changes are possible within 2 hours of placing the order — email tilattamastudio2024@gmail.com or message us on WhatsApp with your order number. Once your piece is packed and handed to the courier, changes are no longer possible.

Yes. Payments run on Razorpay's PCI-DSS-compliant gateway over an encrypted (HTTPS) connection, and your phone number is verified before every order.

Shipping within West Bengal is ₹150 and to the rest of India ₹350, irrespective of the number of items. Shipping is FREE on orders above ₹2000.

Orders are delivered within 6–7 working days, unless a different timeline is mentioned on the product page. Custom-stitched pieces may need a little extra time at our studio.

Use our Track Order page — verify your phone via WhatsApp and see your parcel's live journey, scan by scan, right up to your doorstep. We ship through Delhivery.

Yes — within 2 hours of placing the order. Email tilattamastudio2024@gmail.com with your order number and the new address.

We currently deliver across India only. For international enquiries, message us on WhatsApp — we'll see what we can arrange for you.

To maintain the quality and exclusivity of our pieces, we follow a strict no return & no refund policy — once a purchase is made, it cannot be returned or refunded. Please review your selection carefully, and if you're unsure about anything (fit, colour, fabric), talk to us on WhatsApp before ordering — we're happy to share extra photos and guidance.

Contact us on WhatsApp within 24 hours of delivery with photos or an unboxing video, and our team will look into it right away and work with you on the best possible resolution.

Please ask! Message us on WhatsApp with the product link — our stylists reply quickly with real photos, fabric details and honest size advice, so you can order with confidence.

Every product page lists the available sizes with measurements. If you're unsure, message us on WhatsApp with the product link — our stylists reply quickly with real measurements and honest advice, so you can order with confidence.

For our handcrafted weaves we generally suggest the more relaxed of the two sizes. When in doubt, ask our stylists on WhatsApp before ordering — they'll tell you honestly which size will sit better.

We shoot every piece in natural light to stay true to life, but screens vary and handcrafted fabrics have natural character — a slight difference in shade is possible and part of the charm of ethnic wear.

For embroidered and sequined pieces we recommend dry clean only. For everyday cottons, a gentle cold hand-wash with mild detergent, dried away from direct sun, keeps colours rich. Always store heavier work folded with tissue.

Yes — our pieces celebrate Bengal's craft heritage: handloom weaves, hand embroidery and studio finishing. Small irregularities are the signature of human hands, not defects.